You may return most new, unopened items within (7) seven days of delivery for a full refund. Return shipping costs will be the responsibility of the returning party - with the exception of the wrong item being received or on warranty exchange during the first (7) seven days after delivery. Items returned for warranty will only be replaced or exchanged, not refunded.
Returns, refunds, and/or exchanges may take up to four weeks, not including transit times, for processing after we receive the product(s). Our warranty covers defects in manufacturing and materials only. This warranty DOES NOT include dropping, hitting, abuse, use of non-standard or reloaded ammunition, parts illegally modified, and damage incurred by the user on installation, modification, assembly, or damage caused by the ammunition. If we receive something back that we find was not included in our warranty, the customer will have to pay the shipping to us and back to them or we will destroy the property and will not issue credit or a refund.
If items that are returned to us arrive damaged, we will not issue a credit or refund. Due to the limited supply of product, we may not be able to replace a return or warrantied item with the exact same product. In these cases, we will substitute the item with one of the same or higher value.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Warranty Policy for Custom Builds:
For any assembled builds that arrive with blemishes/cosmetic defects on the inside of the product that do not affect the functionality of the product a partial refund may be issued depending on the severity of the blemish/cosmetic defect up to (7) seven days after delivery. The severity of any and all blemishes/cosmetic defects will be determined by Neal Weaponry LLC. A repair can be authorized depending on the determined severity of the blemish/cosmetic defect. If the defect is on the visible or outer portion of the assembled upper build, the product may be shipped back to Neal Weaponry LLC after obtaining an RMA, for repair which may involve replacing the damaged piece or fixing the defect.
We strive to get orders out as quickly as possible however, some orders may take as many as several weeks. These orders include: Custom builds and special orders. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the “Availability” timeframe, but please refer to the tracking number that was emailed to you when the order was placed. The method of delivery for Free Shipping offers and special $1.99 shipping on knives are done via USPS First Class.
We can ship to virtually any address in the United States. We DO NOT offer International shipping. Note that there are restrictions on some products, and some products cannot be shipped to certain states and destinations. We DO NOT ship complete/customized uppers to P.O. boxes - only physical addresses.
For packages returned as “Return to Sender”, the Customer will be contacted twice (2) by email and final attempt by phone to respond. If customer doesn’t respond or have an account, we will create an account on behalf of the customer and we will issue store credit minus any applicable fees. If a response is received the Customer will then pay for the second delivery attempt of their order. Please note that delivery time is also based upon “business” days.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Unfortunately, sometimes popular items are on backorder from our vendors. We will ship these items to you as soon as the item becomes available from the vendor. For help with a backordered item please contact us.
Risk of Loss:
All items purchased from Got Your Six Tactical Supply and Neal Weaponry LLC are made pursuant to a shipment contact. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. As such if an order is lost in shipping, damaged, or is addressed wrong, it becomes a liability to you.
Because carriers are no longer offering delivery guarantees without shipping insurance, it is highly recommended that you purchase this with your order. If customer declines Shipping Insurance and your package shows as delivered, then it is the customer’s responsibility to file a claim with the carrier.
Orders placed on or near a holiday may be delayed due to carrier or distribution center closures. Please be aware of this prior to placing your order. If you plan to order an item around a holiday and want to find out when you need to order to ensure its arrival, please contact us.
TERMS OF CONDITIONS
Welcome to our online store. Got Your Six Tactical Supply, it's associates, and Neal Weaponry LLC provide their services and products to you subject to the following conditions. If you shop and/or surf within this website, you accept the following terms and conditions. Please read them carefully.
When you visit Got Your Six Tactical Supply and/or Neal Weaponry LLC or send e-mails to us, you are communicating with us electronically. By doing so - you are consenting to receive communications from us electronically. We will communicate with you via e-mail and/or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Reviews, Comments, Emails, and Other Content:
Visitors may post reviews, comments, and other content. They may submit suggestions, ideas, comments, questions, or other information so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property right, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Got Your Six Tactical Supply and Neal Weaponry LLC reserves the right, but not the obligation, to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Got Your Six Tactical Supply, Neal Weaponry LLC and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Got Your Six Tactical Supply, Neal Weaponry LLC and its associates and sublicensees the right to use the name that you submit in connection with such content. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that said content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Got Your Six Tactical Supply, Neal Weaponry LLC or its associates from all claims resulting from content you supply.
Got Your Six Tactical Supply and Neal Weaponry LLC has the right, but not the obligation to monitor and edit or remove any activity or content. Got Your Six Tactical Supply and Neal Weaponry LLC takes no responsibility and assumes no liability for any content posted by you or any third party.
Got Your Six Tactical Supply, Neal Weaponry LLC and its associates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Got Your Six Tactical Supply and Neal Weaponry LLC itself is not as described, your sole remedy is to return it in unused condition. Vendors update items and we try to keep listings current.
If a customer orders a product that is deemed illegal in their city, county, or state, the order will be cancelled, and store credit will be issued. It is the responsibility of the customer to know the laws of the area they live. If for any reason an order needs to be cancelled and we cannot get a hold of the customer, we will issue store credit. Orders containing regulated products may take more time to process due to the additional investigation needed for each state.
Site Policies, Modification, and Severability:
Please review our other policies that are posted on this site. These policies also govern your visit to . We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Assumption of Risk and Limitation of Liability
You assume all risk and liability for your purchase, ownership, and the use of an AR-15/AR-10 complete upper, knives and other weaponry items and accessories - regardless of any oral or written statements communicated by GOT YOUR SIX TACTICAL SUPPLY and/or NEAL WEAPONRY LLC, by way of technical advice or otherwise, related to the condition and use of the complete upper, knives, and other weaponry items that we provide our customers to purchase.
IN NO EVENT SHALL GOT YOUR SIX TACTICAL SUPPLY AND/OR NEAL WEAPONRY LLC BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, OR LOST PROFITS OR REVENUES, ARISING OUT OF OR RELATING TO ANY ALLEGED BREACH OF THESE TERMS AND CONDITIONS, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE, WHETHER OR NOT NEAL WEAPONRY LLC WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED (TORT, CONTRACT, OR OTHERWISE).
This limitation of liability shall only apply to the extent permitted by law and shall not apply to liability resulting from Got Your Six Tactical Supply and/or Neal Weaponry LLC's gross negligence or willful misconduct.